Delivery is free across all five boroughs of New York City and anywhere within 30 miles of our warehouse, on any order. We deliver it ourselves from 152 Halladay St, Jersey City, NJ 07304. There is no minimum order and no delivery charge in that zone — one sausage or one box of shims travels free, the same as a pallet.
Quick answers
Do you deliver to my borough?
Yes — Manhattan, Brooklyn, Queens, the Bronx and Staten Island are all inside the free zone. So is everything within 30 miles of Jersey City on both sides of the river: Hoboken, Bayonne and Newark in New Jersey, Yonkers and White Plains in New York. The checkout shows the zone for your exact address before you pay.
What does delivery cost?
Nothing inside New York City or within 30 miles of the warehouse, whatever the order size. From 30 to 50 miles it is also free on orders of $2,000 or more, glass and mirrors included; a smaller order at that distance ships by FedEx or UPS at the rate the checkout shows you. Past 50 miles every order ships by FedEx or UPS at the checkout rate. Glass and mirrors are the exception, see below.
What happens past 50 miles?
The checkout prices it for you: enter the address and it shows the live FedEx and UPS rates, and you pick one. For a heavy order — several cases or a pallet — a freight quote is often cheaper than parcel rates, so press Get Volume Pricing on any product page, tell us the quantity and the ZIP code, and we will quote the freight before you buy. Glass and mirrors do not ship by FedEx or UPS, see the next answer.
How is glass and mirror delivery priced?
Glass and mirrors do not ship by FedEx or UPS. Inside the free zone they are delivered free. A smaller order from 30 to 50 miles, and every order past 50 miles, is priced by us: enter your ZIP in the cart and press Request Shipping Price. We reply with the delivery price and a payment link. Other products in the same cart can be paid for without the glass and mirrors.
What if my delivery arrives damaged?
Inspect the delivery before you sign for it. Once you sign, the delivery is accepted and counts as received complete and undamaged, unless damage or a shortage is written on the delivery receipt before you sign. If anything is crushed, torn, short, wet or broken, write it on the receipt with the driver present and photograph it. If we picked or cut the wrong item, tell us within three business days with photos and we will replace it.
Can I pick up instead?
Yes, by appointment. We are open 08:00 to 16:00, Monday to Friday. Ask for will-call in the order notes and we will confirm a time and send the loading instructions.
How is the delivery cost worked out?
In the cart, glass and mirrors ask for your ZIP code first, and payment stays closed until you give it; it sets the zone. At checkout the price for every other product is worked out by the full street address, so enter it in full and the checkout shows the rate before you pay.
The three zones, in plain terms
| Where | Cost | Minimum order | How it moves |
|---|---|---|---|
| All five NYC boroughs, and anywhere within 30 miles of Jersey City | Free | None | Delivered by us |
| 30 to 50 miles from Jersey City | Free from $2,000, glass and mirrors included; below that, FedEx or UPS rate at checkout (glass and mirrors: we quote the price, press Request Shipping Price in the cart) | None | Delivered by us from $2,000; parcel carrier below, except glass and mirrors |
| Beyond 50 miles | FedEx or UPS rate at checkout (glass and mirrors: we quote the price, press Request Shipping Price in the cart) | None | Parcel carrier; LTL freight on a pallet for heavy orders, quoted on request |
Why the van stops at a radius and not at a county line
Because a van is a day, not a map. Inside 30 miles we are already driving; one more stop costs us very little, so it costs you nothing. At 40 or 50 miles the run is the whole morning, which is why it is free there only on a wholesale-size order.
The $2,000 threshold is our way of saying one pallet. Shopify can only set a threshold in dollars, not in pallets, so we picked the number that gets closest: the cheapest full pallet in our range is backer rod at about $2,280, so $2,000 is slightly more generous than asking for a full pallet, not stricter.
Heavy orders: parcels or a pallet
A single parcel cannot weigh more than 150 pounds. Sealant by the case, shims by the box and backer rod by the carton add up faster than people expect — a single pallet of shims is well over a ton. Past the local radius a heavy order either goes as several FedEx or UPS parcels at the checkout rate or, usually cheaper, as LTL freight on a pallet with a delivery appointment; ask us for the freight quote. Tell us if the site has no loading dock and no forklift; a liftgate has to be booked in advance, not asked for on the day.
What we bring
Neutral cure and structural silicone sealant, closed-cell backer rod, horseshoe and U shims, sausage guns and blue masking tape — sold by the case, box, carton and pack, and sealant also by the single sausage, off our own floor. Fasteners are quoted on request, not sold through the site. Sealants · Shims and spacers · Installation supplies
Getting it right the first time
If you are not sure which gauge, diameter or grade the job takes, send us the joint dimensions or the specification page before you order. We would rather answer a question than take back a pallet. Our field notes cover the questions we get asked most: rod diameter by joint width, how far a sausage goes, and what the shim colours mean.
