Shipping policy

How we get material to you

Everything listed on this site is stocked in our own warehouse at 152 Halladay St, Jersey City, New Jersey. If a product page shows it as available, the material is in the building. Orders are picked and ready to move within 24 hours of being placed on a business day.

Free delivery across New York City

Delivery is free anywhere in New York City — Brooklyn, Manhattan, Queens, the Bronx and Staten Island, all five boroughs. We bring it ourselves and call you to agree a time. There is no minimum order: one sausage travels free, the same as a pallet.

In practice the free zone is a 30 mile radius from the warehouse, so it also covers Bayonne, Newark, Hoboken, Yonkers and the near metro area on both sides of the river.

30 to 50 miles: free from $2,000

Past the free zone and out to 50 miles we still deliver ourselves, free on orders of $2,000 or more. At that distance we run a full pallet: one pallet of backer rod is about $2,280 and one pallet of silicone is several times that, so the threshold sits just under a single pallet of the lightest thing we sell. A smaller order in this band ships by FedEx or UPS at the rate shown at checkout. Glass and mirrors are the exception, see Glass and mirror delivery below.

Enter your address at checkout and it will show which band you are in.

Beyond 50 miles: FedEx or UPS

Past 50 miles every order ships by FedEx or UPS. The checkout shows the live carrier rates for your address and you choose one; the carrier charge is paid at checkout. For a heavy order a pallet by freight is often cheaper than parcel rates — press Get Volume Pricing on any product page, tell us the quantity and your ZIP code, and we will quote the freight for your address the same or the next business day.

Glass and mirror delivery

Glass and mirrors do not ship by FedEx or UPS. Within 30 miles delivery is free on any order, and up to 50 miles it is free on orders of $2,000 or more, glass and mirrors included. A smaller order from 30 to 50 miles, and every order past 50 miles, is priced by us. Enter your ZIP code in the cart, press Glass and Mirrors: Request Shipping Price, and we reply with the delivery price and a payment link. A cart with glass or mirror needs a ZIP code before it can go to payment.

If your cart also holds other products, you can pay for those without the glass and they ship by FedEx or UPS as described above.

Freight, pallets and heavy orders

A single parcel cannot weigh more than 150 pounds, so a heavy order either travels as several parcels at the checkout rate or, usually cheaper, by freight on a pallet. For reference, one case of silicone is about 38 pounds and a box of 1,000 quarter-inch horseshoe shims is 84 pounds, so four cases already weigh more than one parcel may.

Standard freight delivery is curbside. The driver brings the pallet to the back of the truck and no further. If there is no loading dock, no forklift and nobody to receive it, tell us when you ask for the quote and we will price a lift gate with it. Job sites, residences and any address a tractor trailer cannot reach easily are treated by carriers as limited access and carry an extra charge, which we will show you in the quote rather than bill you afterwards.

Checking a delivery

This matters, and it is the one thing we ask of you. Inspect the delivery before you sign for it. If anything is crushed, torn, broken, short or wet, write it on the delivery receipt with the driver present, keep your copy, photograph it, and tell us within three business days.

A signed delivery is an accepted delivery. When you, or anyone at your address, signs for it, the delivery is accepted and counts as received complete and undamaged, unless damage or a shortage is written on the delivery receipt before you sign. If we picked or cut the wrong item, tell us within three business days with photos and we will replace it. Where a carrier delivers a pallet, risk of loss passes when we tender it to the carrier; for damage written on the receipt we file and pursue the claim on your behalf and settle with you once the carrier pays.

Will-call pickup

You are welcome to collect the order yourself. Pickup is by appointment — ask for it when you order, and we will confirm the time and send you the warehouse address and gate instructions.